Privacy Policy
Aeroclaim Privacy Policy
This policy explains how Aeroclaim collects, uses, protects, and shares personal information when you use our flight compensation services and website.
Last updated: May 26, 2026
Information we collect
- Contact and account details such as your name, email address, phone number, preferred language, and login information.
- Claim details such as flight numbers, booking references, travel dates, passenger details, disruption information, supporting documents, and case messages.
- Technical information such as device, browser, approximate location, pages visited, and security logs needed to keep the service reliable and safe.
How we use information
- To check claim eligibility, prepare and manage claims, communicate with airlines, and keep you updated about your case.
- To provide customer support, verify identity where needed, prevent fraud or misuse, and comply with legal and regulatory obligations.
- To improve our website, forms, workflows, and service quality while keeping analytics as limited and privacy-conscious as practical.
Sharing information
- We share information only when needed to provide the service, such as with airlines, courts or legal representatives, payment providers, hosting providers, email providers, and trusted operational vendors.
- We may disclose information if required by law, court order, regulator, or to protect the rights, safety, and security of Aeroclaim, clients, or others.
- We do not sell your personal information.
Data retention
- We keep claim records for as long as needed to manage your claim, meet legal, accounting, dispute-resolution, and audit obligations, and protect legitimate business interests.
- When information is no longer needed, we delete it or anonymize it where practical.
Security
- We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
- No online service can guarantee absolute security, but we continuously work to keep our systems and processes resilient.
Your choices and rights
- Depending on your location, you may have rights to access, correct, delete, restrict, object to certain processing, or request a copy of your personal information.
- You may also ask us to update communication preferences or withdraw consent where processing is based on consent.
International processing
- Aeroclaim may process information in countries where we, our service providers, or case-related parties operate. We take steps intended to protect information when it is transferred internationally.
Contact us
- For privacy questions or requests, contact us at claims@aeroclaim.co.
Need privacy help?
We are here at aeroclaim.co to help with personal-data questions and requests.